Frequently Asked Questions

All prices quoted on this site are inclusive of a goods and service tax called GST which is a 10% consumer sales tax levied required by the Australian Government. GST is payable on all orders delivered in Australia. There is no GST on water, GST is not payable if the goods are sent overseas.

100% Guaranteed No Fuss Returns. We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with your purchase it may be exchanged for another purchase or we can simply process a refund.
Higher value gifts may be substituted with payment of the difference. Please return the unwanted gift to our head office 30 Fabio Court, Campbellfield VICTORIA 3061 Australia within one week of purchase. Returned goods must be unused and in resalable condition. Refunds less shipping cost will be processed once goods are returned

RETURN ADDRESS:
Saka Water
30 Fabio Court, Campbellfield VICTORIA 3061

All items are shipped via Couriers Please. Delivery prices are calculated automatically based on weight and delivery location. You can get a shipping estimate from the shopping cart prior to placing the order. Orders are posted within 1 business day when in stock and delivered within 2 to 7 days in Metro areas.

If items are unavailable at time of delivery the customer will be notified via phone or email. Multiple shipping address can be used from the one cart!

Incase of a missed delivery, a card is placed in your letterbox to arrange for 1 re delivery.

Tracking number is emailed to you.

Every effort is made to securely pack your goods to ensure they arrive in good order.

Your privacy is our responsibility and top priority.
We do not rent or sell customer information under any circumstances.
All information provided to us is used solely for the purpose of fulfilling your orders with us. All online payments are processed by PayPal and e-way: no payment information is stored by Saka Water. No personal bank or credit card details are stored by Saka Water. Credit card details can be accepted by phone but are destroyed once payment has been submitted. We advise our customers to not send credit card details to us via email.
We may use your email address to send our email warranty instructions and recipe ideas. Our newsletters and other announcements regarding promotions, new products and special features. Should you no longer wish to receive these communications please unsubscribe using the link in the email newsletter or send us an email at info@sakawater.com.au

Our one page checkout process makes ordering online simple and easy. You are prompted on each step and each option as you go. If you have a special request or prefer to place your order by phone we can manually process your order by calling (03) 9357 1777 during business hours. A separate invoice will be emailed to you for each order placed.

Problem ordering -
For ordering issues send an email to info@sakawater.com.au, state 'Urgent Ordering Problem' in the subject header of your message. We will get back as soon as possible during business hours.

From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information including delivery address, logon information and password.